When Boosting Service
Productivity is #1

Communication is the Answer

 
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When Disengaged Teams Impact Business

Communication is the Answer

 
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When Customer
Satisfaction is the Priority

Communication is the Answer

 
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DISH Exceeds Customer Expectations with Zinc

The right connections make all the difference

 
See How

See How DISH Drives Business Results with Zinc 

Your “deskless” workforce is not sitting in an office or in front of a computer screen, they are on-site, in the field, and in front of customers. When questions or a need for collaboration arise, immediate access to peers and corporate knowledge is critical.

To meet and exceed customer expectations, DISH’s thousands-strong service team uses Zinc to share information, send alerts, and get real-time answers. At DISH, success doesn’t just happen—it takes the right connections, powered through Zinc.

All Mode Communication Platform

Zinc is easy to use like any consumer app but with IT admin capabilities, analytics, and enterprise-grade security. The enterprise platform allows peers to communicate 1:1 or in groups using Messaging, Voice, Video, Content Sharing, and Push to Talk. Broadcasts allow organizations to share urgent or important information from corporate teams directly to the front lines.

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Deliver Bottom Line Results

Vivint Improves Productivity & Employee Engagement

Employee Engagement
+50%
Time to Service
-37%
Returns of Installs
-23%

Bringing the Force to Your Field Service Jedi

Every service team has their “Jedi”…the experienced technicians who have all the answers. But not every field service organization has found a way to leverage the years of knowledge and experience that these techs have acquired. At Vivint Smart Home, they use Zinc to support teams out in the field. Find out how in this webcast summary.

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Webcast Summary with Zinc and Field Service

"Zinc creates an environment where techs have multiple ways to communicate with each other and ensure there isn’t a big lag when a customer is in need."

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