by Kristen Wells | Dec 27, 2018 | Mobile & Tech
Why You Shouldn’t Use WhatsApp for Business Communication With 1.5 billion active users, it’s not surprising that WhatsApp has found its way into the workplace, but it should be alarming. As Matthew Finnegan at ComputerWorld notes, a consumer app like WhatsApp...
by Derek Korte | Dec 27, 2018 | Customer Experience, Field Service Spotlight, Mobile & Tech, Strategy & Leadership
‘Tis the season for reflection and gratitude. So, before you look ahead to the resolutions for your business in the new year, take a moment to relive last year’s top service industry news. Below are the most popular stories on Field Service Digital (plus a...
by Terry LaBan | Dec 21, 2018 | Field Service Spotlight
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD in 2019. Happy...
by Suzanne Lucas | Dec 18, 2018 | Strategy & Leadership
Let’s face it: Managers can be annoying and, from time to time, you may be tempted to ignore their instructions. This is all completely logical, of course. Managers often haven’t done the job you’ve done—at least not for years—and you likely have...
by Terry LaBan | Dec 14, 2018 | Field Service Spotlight
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
by John Morell | Dec 11, 2018 | Field Service Spotlight
Next time you’re in the mountains, take a deep breath. What you think of as clean air filling your lungs is far from it. Within a cubic meter of typical outside air are millions of particles of dust, pollen, dander, smoke and bacteria. These microscopic bits of...
by GE Reports | Dec 7, 2018 | Mobile & Tech
Editor’s note: A version of this story by Fred Guterl originally appeared on GE Reports, a site that covers GE’s industrial transformation. If you live in oil country, you know what a nodding donkey is. The name derives from the continual up-and-down motion of the arm...
by Nevin Thompson | Dec 5, 2018 | Mobile & Tech
From his home base in Halifax on Canada’s Atlantic coast, Darrell Groom can expect, at a moment’s notice, to be sent on a service call anywhere on Earth. It comes with the territory for a project manager whose clients include navies and scientific...
by Kristen Wells | Dec 5, 2018 | Mobile & Tech
4 Types of Technology Powering Effective Remote Work There is an incredible amount of technology available to help us be better, faster and smarter at work. Today, most businesses are powered by a combination of in-office, remote and deskless workers who all need to...
by Derek Korte | Dec 3, 2018 | Field Service Spotlight
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for November’s top stories, covering everything from the crucial role mobile tech is playing in disaster relief...
by Terry LaBan | Nov 30, 2018 | Field Service Spotlight
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
by Seth Dunn | Nov 29, 2018 | Service Transformation
This year I’ve had the opportunity to listen to GE customers who operate a wide range of power plant equipment. From gas to hydro to wind power, these asset operators are grappling with a dizzying array of changes in their industry — from decarbonization and...