No service execution strategy is complete without a real-time method for connecting field service teams with the knowledge and information to quickly complete their work. With ServiceMax adding ZInc to its product suite, ServiceMax is the first Service Execution Management vendor to deliver secure, real-time communication designed for service teams.
The Deskless Divide
When information flows freely up, down, and across an organization, results happen. Desk workers have a multitude of business chat apps and collaboration tools to choose from. But deskless workers, who represent 72% of the workforce, are resistant to tools that don’t address their specific needs. Despite technology innovation, most business instant messaging apps apply to limited use-cases or are too complex for the fast-paced needs of frontline workers. Employee frustration leads to lack of adoption, poor communication, or in many cases, the use of non-compliant consumer apps that lack the necessary security and administrative capabilities. The result? Organizations suffer from disconnected employees and decreased efficiency.
To drive productivity, companies tend to focus on optimizing workflow or day-to-day processes, as well as capturing information and creating knowledge systems that inform and educate the workforce. Organizations spend countless hours fine-tuning these workflow and knowledge systems, but the missing link that significantly impacts metrics for deskless workforces is communication.
Real-time communication is the invisible factor that runs through many organizations, essentially “greasing the wheels” between workflow and knowledge so operations run more efficiently. When companies equip employees with communication, when and how they need it, the impact is significant and immediate. Unanswered questions that cause a job to be rescheduled can now be answered in seconds. New procedures once buried in a knowledge-base or content system are now accessed immediately.
Streamlined communication and instant access to relevant information reverberates through the organization, driving up the collective knowledge of the organization, improving productivity and creating a culture of connectivity. Employees feel supported, valued and connected to the larger organization, and they have the real-time information they need to succeed.
Zinc is the only All Mode Communication Platform purpose-built for deskless industries to drive business results. With Zinc’s company messaging app, it’s simple to broadcast important or time-sensitive information to the entire company, facilitate connections among field employees, and get visibility into what’s happening on the front lines. Integrations with workflow systems like ServiceMax and Salesforce mean conversations take place in the context of the tasks employees are working on. Content-related integrations with stores like DropBox, Sharepoint, and Google Drive mean information can be searched and shared in seconds, without ever leaving Zinc.
Unlike other enterprise chat apps, Zinc expands beyond peer to peer messaging using every communication mode: Messaging, Voice, Video, Content Sharing, Push to Talk and Broadcasts. By combining all modes of communication in one dead-simple, mobile-first app that works across all mobile devices and desktops, and ensuring the necessary compliance, security, and central administration, Zinc’s employee communication tool gives organizations a robust enterprise communication platform to meet company-wide initiatives and goals.
Unleash the Potential of Your Deskless Workforce with Zinc
In the field, work tasks are full of unknowns and problems can crop up anywhere without warning. You have to quickly resolve issues, all while reassuring customers and coordinating with home base. It can be stressful. How do you stay safe and informed when your focus is on the job at hand?
Now you can - with Zinc. Combining real-time Messaging, Voice, Video, Content Sharing, Push to Talk, Broadcasts and much more on a platform tailored for the challenges of the deskless workforce.
Loved by Users. Trusted by the Enterprise
"With Zinc, we resolve critical issues faster, office based members of the service department instantly communicate with the field thanks to desktop apps, and our service teams quickly communicate and collaborate without having to switch between several apps."
- Sean Jordan, BioTek Instruments
"Zinc is delivering information instantaneously, and we are getting more feedback. If we’re in a bind, we poll the field and ask what they think about it. We make decisions together, from headquarters all the way down to the pros turning the wrenches."