WhatsApp for Work

Using WhatsApp for Work? Here are 3 reasons it’s NSFW.

Employees are mobile. But that doesn’t just mean they work remotely or travel more often. It means they chip away at their to-do lists while in line at the coffee shop, on their morning commute, or on the way to visit a customer or vendor. Employees are turning to consumer applications like iMessage and WhatsApp because they’re faster than corporate email, filling a big productivity gap. But these apps also present a handful of challenges to enterprise security. Read on to find out why employees using WhatsApp for work may put your organization at risk.

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1) WhatsApp doesn’t offer the same security controls as business email.

Would you ever encourage employees to use their personal email accounts for business communication? With no way to revoke access after an employee leaves the company, no control over data storage and access, and no regulation over employee usage, WhatsApp and other messaging applications don’t come close to meeting the security standards you’d enforce for any other employee communication tool.

2) There’s no way to discover coworkers or business contacts.

Once you sign up for WhatsApp with your phone number, it builds a directory based on contacts in your phone. So, there’s no good way for employees to discover business contacts without searching through all the contacts. The tool is built for personal use, so that makes sense. But, enterprise messaging apps should create a directory based on shared email domain. That way employees have always-on access to their coworkers’ contact information.

3) There are no integrations with other enterprise tools.

Unlike enterprise texting apps, WhatsApp, WeChat, Line and other messaging apps are built for consumer use. They don’t offer integrations with key enterprise tools like your work calendar, Salesforce and cloud file-storage services. Being able to create conversations around files, customers or business opportunities, and meetings makes communication much more efficient.

If you’re still not convinced, check out a few more reasons why WhatsApp is NSFW here.