Communication Analytics

Analyze real-time visual charts about communication trends and patterns. Correlate with employee performance and close any information gaps so everyone stays informed and productive.

Analyze rich data to drive business decisions

Communication is the lifeblood of any business, yet until now, it has never been easy to track and measure. Gaining insights into communication data means leaders can see how their workforce is communicating and look closely at the specific patterns and trends that affect operations. Zinc's analytics allow you to see:

  • How engaged and connected employees are
  • Preferred modes of communication
  • Organic group creation in the field
  • Prolific communicators as well as disconnected workers

Without this insight into how communication affects operations, leaders are only looking at half the picture. Zinc's Communication Analytics brings visibility into this previously grey area of operations.

View Patterns

View communication patterns and trends, and segment data by geographical location, department or team.

Spot Problems

With insights into how field teams communicate, hone-in on problem areas and proactively address information gaps.

Correlate Usage

Use the data from analytics reports to understand how communication frequency affects employee performance.

Rich Reporting Provides Visibility and Insight

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Engagement Analytics

Understand user activity by communication mode and track Zinc implementation.

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Group Analytics

View group creation and growth to identify trending topics and patterns.

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Network Map

Understand how different users and departments communicate and identify best practices.

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How Zinc Improves Employee Engagement at BioTek

Keeping field service technicians happy, connected, and engaged with the rest of the company can be a challenge. In this 30 minute webcast, Sean Jordan, Service Director at BioTek Instruments, reveals what he's learned about his service organization using Zinc's Communication Analytics.

Watch the Webcast

What Customers Are Saying

"The team loves the app because it’s fast and easy to use: it doesn’t require knowing someone’s mobile number and there is flexibility in how you communicate as it’s easy to move across text, voice or video."

- Sean Jordan, BioTek Instruments

"Collectively, we’ve seen our time to service — the ability to get to the customer quickly when they call — drop by 37 percent in the past year. We’ve also seen a reduction of 13 percent in service returns or second visits to complete a job. "

- Brett Barborka, Vivint Smart Home

Loved by Users. Trusted by the Enterprise.

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