CONVERSATION REPORTS

How well are teams communicating?

Conversation reports show how many different groups exist in your organization and how often users in those groups communicate. Reports reveal how field teams work with each other and how well-connected they are with HQ. Insights to discover are:

  • The effectiveness of your team's communication and collaboration skills
  • Valuable “grass roots” conversations employees engage in
  • Frequency of specific topics across employees

Drill down to understand important topics and trends

Conversation reports map out all Official Groups and employee created Ad hoc groups to determine how many messages have been sent, how many people are in the group, and how often the group is used. This data reveals what topics are important to the different teams and departments across the organization.

Tracking what groups are created “organically” allows executives and management to get an understanding of the most current tribal knowledge being shared by deskless teams. This knowledge is especially useful in proactively solving front-line issues that haven’t made their way to corporate teams or higher levels of management.

Learn More in the Help Center