Group Analytics

How Does Information Flow Throughout the Organization?

Group analytics show how many different groups exist in your organization and how often those groups are used. This data reveals how field teams work with each other and how well-connected they are with HQ. Insights to discover are:

  • The effectiveness of your team's communication and collaboration skills
  • Valuable “grassroots” conversations employees engage in
  • Frequency of specific topics across employees

Group Report

Understand how employees use groups to share information

The Group Report shows the level of user activity broken down by each type of Zinc group (Official, Ad hoc, and unnamed Ad hoc groups). With the ability to track group creation, growth, and engagement, you can glean a variety of insights, including what topics are most pressing among field teams and which teams or regions communicate the most or least, which can then be correlated to performance.

By tracking Ad hoc group creation, management can get an understanding of the most current tribal knowledge being shared by deskless teams. This knowledge is especially useful in proactively solving front-line issues that haven’t made their way to corporate or management teams.

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Customer Success Stories

  • DISH
  • Vivint
  • Jet AirWerks
  • DISH

    In order to power real-time connections between technicians working in the field and their support teams stationed back at the office, DISH turned to Zinc’s All Mode Communication Platform.

    Today, DISH’s service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service. Learn how DISH is reducing job duration and other key on-site metrics in the case study:

    Read Case Study

  • Vivint

    Vivint Smart Home rolled out Zinc’s secure mobile communication platform to relay important information, improve messaging visibility, and provide valuable efficiency and customer service benefits.

    Since deploying Zinc, Vivint has seen a 37% reduction in time to service, 23% reduction in returns of installs and 50% increase in employee engagement. Learn how in the case study:

    Read Case Study

  • Jet AirWerks

    At Jet AirWerks, email and texting proved to be a risky and inefficient way to communicate with staff. After a sophisticated and aggressive virus took down Jet AirWerks’ enterprise resource planning system, the entire email server, and all their backups, they knew it was time to find a better solution.

    After deploying Zinc, the team at Jet AirWerks was able to work smarter and faster with real-time communication. Learn how they streamlined communication in the case study:

    Read Case Study

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