Connect Your Field Workforce

Support Field Technicians

Employees working directly with customers need company knowledge and resources on-hand to perform their best. Real-time, tribal knowledge sharing through Messaging, Voice, VIdeo and Push to Talk, as well as Alert-style Broadcasts, keeps dispersed teams in-the-know at all times. With immediate access to the people, information, and resources needed on the job, every technician has the power to solve customer problems right away, helping increase satisfaction and revenue.

Messaging

Quickly get needed parts with location sharing, ask questions in help groups, and keep managers updated on job status.

Video

Jump on a video call to accelerate on-site issue resolution with a knowledgeable team member.

Broadcasts

Instantly share important updates and safety alerts so techs are always equipped with the right information.

Read the Use Case Guide

Drive Measurable Business Results

First-time fix rates

Improve the time it takes to fix issues by solving technician challenges in real-time. When a service tech doesn’t have all the parts on-hand or doesn’t know how to fix a problem, they can easily communicate with other team members and departments, as well as quickly access documents such as service manuals and new procedures.

Mean time to repair

Reduce the average time it takes to repair by enabling mobile-based troubleshooting and access to a Content Hub of useful training documents. With the ability to contact anyone in the company, technicians shave time off each work order, as well as improve team utilization rates.

Completion rate

Improve time to resolution by streamlining communication between scheduling centers and technicians. With better response times, more work orders are completed each day, boosting customer satisfaction and revenue.

Up-sell

Increase sales across the workforce by giving technicians mobile access to the sales team as well as access to product information. If a new team member doesn’t know all the product details, hopping on a quick call for timely coaching from a sales rep is all it takes to move the deal along.

“Zinc is delivering information instantaneously. Collectively, we’ve seen our time to service — the ability to get to the customer quickly when they call — drop by 37% in the past year and a 50% improvement in employee engagement scores since Zinc’s deployment.”     

                             – Brett Barborka, Director of Field Service

Field Service Product Demo

See Zinc in action.