DISH Empowers Frontline Teams and Optimizes the Customer Experience
DISH Network, the leading direct-broadcast satellite service provider, has thousands of field technicians who install, maintain and fix equipment and services for customers nationwide. While best known for its satellite TV service, DISH has recently moved to conquer new markets.
DISH’s latest market move of providing in-home customer service for its partners, including Amazon and Samsung, means the thousands-strong field team needs to be knowledgeable on a new set of products and services.
In order to power real-time connections between technicians working in the field and their support teams stationed back at the office, DISH turned to Zinc’s All Mode Communication Platform.
Today, DISH’s service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service.
When exceeding customer expectations is the number one goal, speed an efficiency are everything. At DISH, success doesn’t just happen—it takes the right connections, powered through Zinc.