Swapping Noisy Walkie Talkies for an All Mode App

Before Zinc: A tech-hungry hotel staff has multiple tools but no perfect solution.

The Hyatt Regency Jersey City isn’t your average hotel. Driven by their mission to delight hotel guests, team members and owners constantly explore new technologies that could improve collaboration, efficiency, team culture and the guest experience. As a result, they’re often among the first to uncover innovative solutions to age-old hospitality industry problems.

Before discovering Zinc, Hyatt Regency Jersey City Rooms Manager Anderson Foote depended on a myriad of communication tools (walkie-talkies, email, text messages) to connect with various team members, including the group of supervisors he manages and the emergency response team. But, these highly mobile teams still struggled to communicate urgent or important information. “At first it seemed like a simple problem to solve. Why did I have so many devices in my pocket when technology has advanced so much? I just needed fast, easy communication for my teams. Shouldn’t there be an app for that?”

The Search: One multi-purpose tool to solve all-team communication

Anderson and his teams were looking to solve a few important problems: communicate instantly in an emergency, deliver daily news and codes in an unobtrusive and recordable way, and seamlessly mitigate any issues that arise for guests by having the right people available at the right time. “I work with an incredible team of young, ambitious professionals who are creative and innovative when it comes to solving problems,” Anderson explained. “We knew that there was a better way to work than carrying around walkie-talkies, personal phones, and work-provided phones.”

Anderson and his teams experimented with push-to-talk apps like Heywire and Tikl; but they lacked the enterprise-grade security, support and administrative functionality needed to really be effective. Plus, there was no way to chronicle the emergency codes and passwords being distributed. Then he discovered Zinc.

After experimenting with the mobile communication app, he quickly realized that the broadcast feature in Zinc could satisfy the immediate need to distribute emergency codes and Wi-Fi passwords to on-site and off-site workers. He explained, “Zinc’s broadcast alerts instantly solved the problem of delivering and recording urgent updates for us. But using the app has also improved our cross-team communication in a powerful way.”

The Results: Lightweight, multi-use communication to satisfy busy, mobile teams.

“We chose Zinc because it was clear this tool was built for business. It doesn’t just solve one problem for us, it changes the way we work in a meaningful way,” Anderson said.

The Hyatt Regency Jersey City now depends on Zinc to distribute emergency codes and Wi-Fi passwords to its 35 person, cross-functional emergency response team. That team also uses Zinc to communicate during fast-paced emergency situations. Anderson told us, “Ensuring there’s a record of the codes and actions around emergency events gives us an opportunity for dialogue, more accurate reports, and improved processes.”

Anderson also saw other improved communications patterns emerge since he began using Zinc with other teams, including a cross-departmental leadership group. “Instead of dreading my overflowing inbox at the end of the day, I notice that the quick, easy conversations have moved into Zinc.

We can also have on-demand, in-person syncs without fearing that someone will miss the invite. Plus, it’s easier to share creative ideas and institutional knowledge.” Zinc’s horizon is really exciting for us, too. I think we’ll continue to find more and more ways to streamline our communications with Zinc.”

Why They Chose Zinc

  • A system to distribute emergency codes and passwords
  • Fewer emails as quick, easy conversations move to text
  • On-demand coordination to mitigate guest issues
  • More meaningful dialogue between cross-functional exec group
  • Personal and work conversations naturally separated between apps