Hospitality

Improve the guest experience with real-time communication

The hospitality industry is highly competitive and improving the guest experience remains the single biggest competitive advantage. As technology advances, so do customer expectations. Simply delivering the expected isn’t enough.

All staff, from the back of the house to customer-facing teams, must go above and beyond to create a memorable experience for every guest. Every employee must be seamlessly connected and work together efficiently to provide an extraordinary experience. The days of noisy walkie-talkies and disconnected staff are a thing of the past. Learn how to improve the guest experience by ditching the walkie-talkie in our free eBook.

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Make an Impact with All Mode Software

  • Response Times
  • Service Tickets
  • Timely Alerts
  • Emergency Resolution
  • Response Times

    Improve AYS response times with real-time coordination through various communication modes so that guest requests are completed efficiently.

    • Use cross-functional groups to send photos and locations of tray pick up
    • Coordinate among teams to ensure action is taken
    • Cultivate strong relationships between teams such as IRD and Housekeeping, and Front Office and Room Controllers
  • Service Tickets

    Create conversations around service tickets and bring in the relevant team members to efficiently work through action items.

    • All employees monitor the property and report issues to maintenance/engineering
    • When an issue is found, send a picture or video along with the location to notify engineering
    • Providing this context allows engineers to know exactly what tools to bring to avoid wasted time
  • Timely Alerts

    Broadcasts inform all or a specific group of employees about important or urgent updates and require users to interact with the message before continuing in Zinc.

    • When a VIP guest is arriving, broadcast a VIP alert complete with photos and need-to-know information to all staff
    • When a regularly scheduled all-hands meeting needs to change, broadcast the new information and ensure that no one wastes time going to a canceled meeting
    • View Broadcast analytics to see who has read and interacted with the message and follow up with those who haven’t engaged, if necessary
  • Emergency Resolution

    With PTT, broadcasts, and group messaging, security teams can quickly respond to time-sensitive situations and easily inform all staff who need to be aware of what’s going on.

    • Use Push to talk to discreetly coordinate and handle sensitive situations
    • Use Official Groups to document actions taken and create a timestamped record of what happened
    • Broadcast summaries and updates to other employees who are need-to-know so they can quickly reference it at a later date

Push to Talk

Alert everyone in real-time with live streamed Push to Talk conversations to quickly mitigate emergency situations.

Messaging

Connect housekeeping and the front desk staff with 1:1 and group messaging to expedite rooms release for faster guest check-in.

Broadcasts

Instantly send VIP alerts as well as other important or urgent information using Zinc Broadcasts.

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Product Demo



“Instead of dreading my overflowing inbox at the end of the day, I notice that the quick, easy conversations have moved into Zinc. Plus, it’s easier to share creative ideas and institutional knowledge.”

- Anderson Foote, Rooms Manager, Hyatt


Read the Case Study