Align 'Front' and 'Back' Teams to Improve Customer Service
Always in sync
Hotel staff need to stay in constant communication with each other to ensure guests have an outstanding experience. When immediate action and cross-department collaboration is crucial for smooth operations, All Mode communication, especially live Push to Talk streaming is a must-have. Teams can choose the best mode from Messaging, Voice, Video, Push to Talk and Content Sharing to stay informed. When management needs to get timely or important information out, Broadcasts alert everyone instantly.
Alert everyone in real-time with live streamed Push to Talk conversations to quickly mitigate emergency situations.
Connect housekeeping and the front desk staff with 1:1 and group messaging to expedite rooms release for faster guest check-in.
Find ways to improve operations by identifying communication patterns and trending topics across the workforce using the enterprise analytics dashboard.
Loved by users.
“Instead of dreading my overflowing inbox at the end of the day, I notice that the quick, easy conversations have moved into Zinc. Plus, it’s easier to share creative ideas and institutional knowledge.”
-Anderson Foote, Rooms Manager, Hyatt