Zinc integrates with industry-leading technologies to streamline and enhance the way deskless workers communicate while on the job. Because communication doesn't exist in a vacuum, Zinc emphasizes building integrations that allow deskless workers to plug into the apps they use to complete work each day.
Zinc's ability to pull data from enterprise workflow solutions such as ServiceMax and Salesforce and content management systems such as Box and Google Drive means all communication happens in the context of work being done.
Zinc + ServiceMax Solution
The Zinc and ServiceMax integrated solution streamlines work order completion by connecting ServiceMax data to the app that technicians use to communicate with each other every day. Users can now initiate a secure conversation from Zinc or ServiceMax in the context of ServiceMax work orders, accounts, installed products, and contacts. Zinc instantly finds and pulls in people relevant to the topic based on data stored in ServiceMax.
Expedite the troubleshooting process by having all product information, experts, and prior technicians on hand, with the ability to add in additional team members who may be of help. All communication history is accessed in ServiceMax via a quick link to Zinc for future review, making it easy when the same customer needs additional services or parts. Learn more about how the integration works in the Zinc Help Center.
Integrate into the Salesforce platform and tie your conversations to your Salesforce accounts. Sales teams can easily pull in all the history and context of their accounts directly into their Zinc conversations. Drive productivity and efficiency by keeping all teams updated on sales opportunities, leads, accounts or customer cases.
With Zinc, it’s easy to share the knowledge, data, and history that’s part of Salesforce accounts. Keep your sales teams updated using notification bots to ensure everyone on the team knows about any new opportunities coming through.See how it works