Irene Lefton, VP Customer Success, Talks Multigenerational Communication

From working at her family’s shoe store in Albuquerque, NM to leading the customer success function at various companies, Irene Lefton has been customer-focused her entire career. In this episode, Irene discusses the importance of putting the customer first, the role of communication in business, and how to reduce communication friction among the various generations currently in the workforce.