MESSAGING

Easy-to-use Team Messaging App for Deskless Workers

When deskless workers are the job, they need answers fast. Zinc's team messaging app provides flexible Official and Ad hoc group messaging so teams can get answers and share information in real time.

  • Field service technicians coordinate with dispatch
  • Utility crew drops a pin to locate a piece of equipment
  • Field Engineer troubleshoots with an expert in a 1:1 conversation
  • Managers send the latest product manual to the team's Official Group

Easy to use, with every mode at your fingertips, Zinc's team communication app helps deskless workers work better, faster, and safer.

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1:1 MESSAGES

Start chatting with anyone in your organization

On any device, including desktop, securely send a message to anyone in the organization by simply searching for their name. Zinc chats have all the capabilities you'd expect in a consumer messaging app, but with the controls and security necessary for the enterprise. In any conversation on the Zinc chat platform, you can:

  • take a picture or video or send one from your library
  • attach a document
  • dictate a message
  • share your location
  • view read receipts
  • start a phone call
  • view contact information

GROUP MESSAGES

Keep conversations organized with group messages

Official and Ad hoc keep communication focused and organized within your organization.

  • Ad hoc groups can be created by any user at any time
  • Official Groups are generated by company administrators and can be automatically synced with existing groups in Microsoft's Active Directory

Create groups that help your teams be more efficient. Separate out teams, departments, regions, products, events, training, and more. By using a company messaging app that allows you to manage group membership and ensure only the employees who should be members of a specific group are, you effectively reduce information overload and drive immediate response times.

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CONTENT SHARING

Share content without needing to leave the app

Zinc's team communication app is built to make communication seamless. Without ever leaving the app, create a conversation around a ServiceMax work order or send a picture of the job site to your manager, for example.

Zinc's various modes and integrations with your camera, photo library, GPS, cloud storage services like Dropbox, Google Drive and Box, and workflow apps such as ServiceMax provide multiple ways to solve the task at hand, directly from your phone or mobile device. partner logos

HANDS FREE

Go hands-free by listening to incoming messages

Sometimes it's difficult to access the phone when finishing an install or driving to the next customer site. With Zinc’s “Hands Free” feature, stay constantly connected while driving safely or working through a troubleshooting call. Or simply stay available to a customer in front of you.

Once turned on, incoming messages are read out aloud and any responses are recorded and sent back to the recipient as a voice response. Get caught up on all messages after a full day of work by turning on the “Catch up” feature, which enables all unread messages to be read aloud.

3rd Party Messaging

Add external users to Zinc

Need to communicate with someone who is not part of the organization? No problem. Zinc easily adds external people such as contractors or seasonal workers to conversations and messages using an email address. Most importantly, these individuals don’t need to be added to the organization, thereby restricting access to sensitive data or contact information.

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Vivint boosts service quality and employee engagement

Vivint Smart Home is a leading smart home services provider based in Utah that is solving the communication conundrum for its 1,000 field technicians. The company rolled out Zinc's team messaging app to improve messaging visibility, and provide valuable efficiency and customer service benefits. Since deployment, Vivint has seen a

  • 50% increase in employee engagement
  • 37% reduction in time to service
  • 23% reduction in returns of installs
  • 13% reduction in second visits


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Loved by Users. Trusted by the Enterprise.

"Zinc has been a huge success to us because it gives that real-time delivery of communication so that you don’t have to scrub through a boring email of info, you can get the content right away, right when you need it."

- Kyle Christensen, Vivint Smart Home

"We have been able to streamline communication across the management team, maintain fast coordination across our retail locations, and better engage our entire workforce as we grow."

- Matt Adams, Mike's Bikes