Team & Corporate Communication Modes
Whether your team consists of service technicians in the field, hotel front desk agents coordinating with housekeeping, or a call center team supporting a fleet of drivers, you need simple, effective communication to get the job done.
Your All Mode Team Communication App
Finally, an intuitive team communication service for 1:1 and group conversations. Zinc's team chat software brings every mode to the table—Messaging, Voice, Video, Push to Talk and Broadcasts— to keep teams connected and close the gap between the corporate and the field. With access on mobile and desktop, Zinc's team and corporate communication tools allow you to reach the workforce in real time.
After getting your team on Zinc, you'll see the impact of real-time communication immediately. Questions are answered in seconds, customer problems are resolved with ease, scheduling and inventory management is effortless. In Zinc group chats teams troubleshoot problems, celebrate wins, share stories from customers, ask questions, and more. Discover new ways to connect with coworkers and drive efficiency every day.
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Productivity
Minutes on the clock are critical
Using an effective team chat app is crucial for enabling real-time communication and collaboration while on the job. Only when service teams have the ability to troubleshoot live with anyone in the organization and quickly find the exact information they need, can they operate at the level and speed that customers demand.
Boosting important business metrics like first time fix and utilization rates all comes down to how well teams can communicate. Whether technicians need help on the job, need to transfer inventory, or reschedule a visit with dispatch, real-time communication is the answer. At Vivint Smart Home, Field Service teams have become more efficient, resulting in a 37% drop in time to service and 27% drop in returns of installs.
Read Vivint's Cover StoryRentention
Service teams must be engaged
Frontline teams are often left in the dark in terms of top-down company communications. When employees aren't kept in-the-know and don't feel that management and team members have their back, they disconnect and eventually leave the organization.
In Zinc, all work-related conversations and updates happen in a single, easy-to-use application. Broadcasts are pushed straight to employees' devices on the app they use every day to communicate, allowing corporate and management teams to deliver timely information directly to employees. Real-time analytics provide unprecedented insight into content engagement, with live received and open rates. Watch the webcast below to see the power of having each employee supported by the entire organization.
Watch the WebcastCustomer Satisfaction
Customers demand that you go above and beyond
When an employee's ability to complete a work order has a direct impact on your customer’s business, as well as your bottom line, it’s vital for technicians to have instant access to employee knowledge and company resources.
Effective team communication allows onsite issues to be resolved faster, preventing frustrating delays for customers. After getting their teams on Zinc, multiple companies customers have made significant improvements in customer satisfaction and company reputation. Vivint’s NPS score is now in the 80’s, which is one of the best scores in the industry. When Asterios Satrazemis, CEO at BlueLine Rental tackled their communication problem, the company completely transformed. Watch the video to learn more.
Drive Performance
Real-time communication increases team efficiency and productivity translating to improvements across key business metrics.
Increase NPS
Field workers easily tap into field tribal knowledge and coordinate with other teams to quickly solve customer problems while on the job.
Reduce Churn
Achieve greater employee satisfaction as everyone operates as one, connected team that always has access to the answers they need.
Much more than corporate instant messaging software
Reach deskless workers on the devices they use
When a large segment of your workforce is deskless, getting important or urgent information to the teams in real time is challenging. Traditional office-based technology like email or corporate intranets go unread, leaving deskless workers siloed from the information that can engage and inform them. In addition to feeling disconnected, they lack the real-time knowledge that can drive results.
Ensuring deskless workers receive the top-down corporate communication they need is key to maintaining a strong frontline workforce. Enterprises must reach their deskless employees on the devices they use every day—a mobile device, not a desktop computer, through the same platform they already use for work communications. With Zinc, deskless workers are always connected to the important or urgent information they need to do a great job.