Simplify Team & Corporate Communication
Whether your team consists of service technicians in the field, hotel front desk agents coordinating with housekeeping, or a call center team supporting a fleet of drivers, you need simple, effective communication to bring your team together and get the job done.
Your All Mode Team Communication App
An intuitive team communication service for 1:1 and group conversations. Zinc's team chat software brings every mode to the table—Messaging, Voice, Video, Push to Talk and Broadcasts—to keep teams connected and close the gap between corporate and the field. With access on mobile and desktop, Zinc's team and corporate communication tools allow you to reach the workforce in real time.
- Get questions are answered by the right colleague
- Resolve customer problems in record time
- Coordinate with dispatch effortlessly
Using powerful group capabilities, teams troubleshoot problems, celebrate wins, share stories, ask questions, and more. Discover new ways to connect with coworkers, improve team communication, and drive efficiency every day.
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Increase Productivity
Minutes on the clock are critical
Using effective team messaging apps is crucial for enabling real-time communication and collaboration while on the job. Only when service teams have the ability to troubleshoot live with anyone in the organization and quickly find the exact information they need, can they operate at the level and speed that customers demand.
Boosting important business metrics like first time fix and utilization rates all comes down to how well teams can communicate.
- Get expert help without needing to know who to contact
- Arrange an inventory transfer with a quick location share
- Reschedule a visit with dispatch in seconds
At Vivint Smart Home, Field Service teams have become more efficient, resulting in a 37% drop in time to service and 27% drop in returns of installs.
Boost Retention
Service teams must be engaged
Frontline teams are often left in the dark in terms of top-down company communications. When employees aren't kept in-the-know and don't feel that management and team members have their back, they disconnect and eventually leave the organization.
With Zinc's team communication service, all work-related conversations and updates happen in a single, easy-to-use application.
- Use Broadcasts to push important information directly to employees
- View real-time analytics to understand message engagement
Watch the webcast below to see the power of having each employee supported by the entire organization.
Watch the WebcastInstant Answers
Field workers easily tap into field tribal knowledge and coordinate with other teams to quickly solve customer problems while on the job.
Quick Information Access
Immediate access to install guides, training videos, pictures and other content keep teams moving quickly without frustration.
Effective Alerts
Improve employee safety and awareness with attention-grabbing Broadcasts that are easy for teams to refer to while on the job.
Improve Customer Satisfaction
Customers demand that you go above and beyond
When an employee's ability to complete a work order has a direct impact on your customer’s business, as well as your bottom line, it’s vital for technicians to have instant access to employee knowledge and company resources.
Effective team communication allows onsite issues to be resolved faster, preventing frustrating delays for customers. After getting their teams on Zinc, multiple companies have made significant improvements in customer satisfaction and company reputation.
See how DISH is using Zinc to connect field technicians with their office-based support teams to deliver an exceptional customer experience.
What Customers Are Saying
"When a technician completes an install, they can communicate and celebrate by sending messages back and forth with other team members. Each team has its own culture and ‘heartbeat,’ so to speak because they have access to Zinc."
- Kyle Christensen, Vivint Smart Home
"Often, leadership is never even aware of the day-to-day activities. They’re only brought in for the crises. How can they truly take ownership and help the organization improve under this model? Zinc is helping overcome this challenge."
- Dave Murphy, Pepper Construction
corporate instant messaging software
Reach deskless workers on the devices they use
When a large segment of your workforce is deskless, getting important or urgent information to the teams in real time is challenging. Traditional office-based technology like email or corporate intranets go unread, leaving deskless workers siloed from the information that can engage and inform them. In addition to feeling disconnected, they lack the real-time knowledge that can drive results.
Ensuring deskless workers receive the top-down corporate communication they need is key to maintaining a strong frontline workforce. Enterprises must reach their deskless employees on the devices they use every day—a mobile device, not a desktop computer, through the same platform they already use for work communications. You can simplify team communication with Zinc's enterprise chat software, ensuring workers are always connected to the important or urgent information they need to do a great job.
Integrations
Available Across iOS, Android, Mac and Windows
No matter what devices your teams use, Zinc keeps everyone informed.
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