The Top 5 Enterprise Chat Platforms for 2019
Digital communication and collaboration are vital for every company, no matter if employees are dispersed across customer sites, working from home, or working together in an office. Team chat allows employees to work together in real time, crowdsource answers, share valuable knowledge and socialize with their peers. While you may be tempted to use consumer chat apps like WhatsApp at work, this a bad idea for many reasons. Instead, have a look at these leading enterprise chat platforms that each represent a unique approach to workplace communication.
Zinc – Real-Time Communication
Zinc is a real-time communication app that enables 1:1 and group messaging, voice and video calling, content sharing, location sharing, broadcasts, hotline groups, and analytics. Built to connect field service teams with the knowledge and information need to quickly complete their work, Zinc is easy to use while still guaranteeing compliance, security and central administration. Unique features like Hotline Groups (a way to connect instantly with experts while on the job) allow service companies to streamline communication and boost service results.
Slack – Collaboration Hub
Slack is a widely used collaboration hub that organizes communication into channels where users can message, share files, hold audio and video calls and search conversation histories. With hundreds of apps and integrations into common work apps like Box, Asana, Zoom, Google Calendar, Survey Monkey and Salesforce, Slack allows users to easily bring existing workflows into Slack.
Microsoft Teams – Team Chat
Microsoft Teams is a team chat app included with an Office 365 Business Premium or Essentials subscription. In Teams, users can chat, hold audio and video calls, collaborate on files, and work with other 3rd-party apps. While internal teams can chat freely, Microsoft Teams does not support access for anyone outside of the organization, such as customers, contractors or vendors.
Salesforce Chatter – Enterprise Collaboration
Chatter is a collaboration and knowledge sharing platform from Salesforce that allows users to collaborate on sales opportunities, service cases, campaigns, tasks, and projects with embedded apps and custom actions. Employees can collaborate by “following” both people and documents as well as creating Chatter Groups where they can discuss particular topics with the ability to customize email notifications for new messages.
Beekeeper – Internal Communication
Beekeeper is a digital workplace app that supports corporate information sharing as well as 1:1 and group messaging and file sharing. Automated workflows allow leaders to easily schedule announcements, create communication streams, distribute employee surveys and respond to common HR and IT questions. With a focus on the hospitality industry, Beekeeper streamlines communication and operations at companies with distributed, frontline workforces.
To learn more about workplace communication apps, check out our post: Team Communication Apps: 5 Differentiators That Set Them Apart